Privacy policy

Last updated: May 1, 2025

This Privacy Policy describes how ASHES (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from https://ashes.global (the "Site") or otherwise communicate with us regarding the Site (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.

Legal Owner of the Store

The ASHES online store is owned and operated by the sole proprietorship:

Information Details
Company Name ASHES GLOBAL Krystian Moskała
Address ul. Ogrodowa 10
City/Postal Code 34-730 Mszana Dolna
NIP 7372251788
REGON 541370873
Email kontakt.ashes@gmail.com

For the purposes of applicable data protection laws (including GDPR), MD BUD Krystian Moskała is the data controller of your personal data.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date, and take any other steps required by applicable law.

How We Collect and Use Your Personal Information

To provide the Services, we collect personal information about you from a variety of sources, as set out below. The information we collect and use varies depending on how you interact with us.

We may use your information to:

  • Communicate with you,

  • Provide or improve the Services,

  • Comply with legal obligations,

  • Enforce any applicable terms of service,

  • Protect or defend the Services, our rights, and the rights of others.

What Personal Information We Collect Information We Collect Directly from You

This may include:

  • Contact details: name, address, phone number, email.

  • Order details: billing/shipping address, payment confirmation.

  • Account info: username, password, security questions.

  • Customer support messages or inquiries.

Information We Collect Automatically (Usage Data)

We collect certain information automatically, such as:

  • Device/browser type,

  • IP address,

  • How you use the Site,

  • Cookies and other tracking technologies.

Information from Third Parties

We may receive information from:

  • Vendors supporting our services (e.g., Shopify),

  • Payment processors,

  • Advertising and analytics partners.

How We Use Your Personal Information Providing Products and Services

To process payments, fulfill orders, maintain your account, provide shipping, handle returns, and perform our contract with you.

Marketing and Advertising

To send promotional emails or display ads. If you are an EEA resident, the legal basis is our legitimate interest in marketing (Art. 6(1)(f) GDPR).

Security and Fraud Prevention

To prevent fraud or unauthorized access and keep our Site secure (Art. 6(1)(f) GDPR).

Customer Service and Improvements

To assist you and improve your experience (Art. 6(1)(f) GDPR).

Cookies

We use cookies for:

  • Site functionality and preferences,

  • Analytics,

  • Marketing and advertising.

More on cookies used via Shopify: https://www.shopify.com/legal/cookies

How We Disclose Personal Information

We may share your data with:

  • Vendors (IT, payments, shipping, analytics),

  • Business and marketing partners,

  • Affiliates,

  • As required by law or to protect rights.

We do not sell or use your sensitive personal data without consent.

Third Party Websites and Links

Our Site may contain links to third-party websites. We are not responsible for their privacy practices or content. Always review their privacy policies before providing data.

Children’s Data

Our Services are not intended for children. We do not knowingly collect data from individuals under 16. If you believe your child has provided data, contact us at: kontakt.ashes@gmail.com

Security and Retention of Your Information

We take security seriously but cannot guarantee perfect security. Avoid sending sensitive information through unencrypted channels.

We retain your information as long as necessary to:

  • Provide the Services,

  • Comply with legal obligations,

  • Resolve disputes,

  • Enforce contracts.

Your Rights

Depending on where you live, your rights may include:

  • Right to Access / Know your data,

  • Right to Delete your data,

  • Right to Correct inaccurate data,

  • Right of Portability,

  • Right to Opt-Out of sale or targeted advertising,

  • Right to Restrict Processing,

  • Right to Withdraw Consent,

  • Right to Appeal our decisions,

  • Managing Communication Preferences.

To exercise your rights, contact us at: kontakt.ashes@gmail.com

Complaints

If you have complaints about our data handling, please email us. You may also contact your local data protection authority (for EEA residents: see https://edpb.europa.eu/about-edpb/board/members_en).

International Users

We may process your data outside your country of residence. Where required, we rely on mechanisms such as the Standard Contractual Clauses (SCCs) approved by the European Commission.

Contact

If you have any questions about this Privacy Policy or how your personal data is handled, please contact:

Information Details
Company Name ASHES GLOBAL Krystian Moskała
Address ul. Ogrodowa 10
City/Postal Code 34-730 Mszana Dolna
NIP 7372251788
REGON 541370873
Email kontakt.ashes@gmail.com